1. About Us
Cawosh Ltd
86–90 Paul Street
London EC2A 4NE
United Kingdom
Company Number: 15522294
Contact: support@cawosh.com
Cawosh Ltd owns and operates the Cawosh Garage Management Software platform and website.
2. Definitions
- “Service” – The Cawosh Garage Management Software platform, website, tools, APIs, and all related features.
- “User”, “You”, “Your” – Any garage, business, authorised staff member, or individual using the Service.
- “Garage Data” – Customer details, vehicles, bookings, invoices, job sheets, media uploads, and any information entered by a garage or its staff.
- “Account” – A unique user account allowing access to the Service.
- “Subscription” – Paid access to features and modules of the platform.
- “Content” – Data uploaded or generated in the system by you or your staff.
3. Eligibility
- Be at least 18 years old
- Be a registered business or authorised employee of a business
- Provide accurate and complete registration details
- Have the legal authority to enter into these Terms on behalf of your organisation
We may request proof of identity or business legitimacy at any time.
4. Formation of Contract
These Terms form a binding agreement between you and Cawosh Ltd once:
- You create an account, or
- A subscription is activated, or
- You first access the platform
Your use of the Service constitutes acceptance.
5. Access to the Service
- Access to the Service is provided on a subscription basis and granted on a per-garage, per-location basis.
- Cawosh may modify, suspend, or remove parts of the Service for maintenance, upgrades, or security reasons with reasonable notice where possible.
We do not guarantee uninterrupted access, that the Service will be error-free, or that all features will always remain available.
6. User Responsibilities
- Keep login credentials confidential
- Ensure data entered into the platform is accurate
- Ensure your staff comply with these Terms
- Comply with all legal obligations (such as MOT rules, insurance, invoicing accuracy, and personal data handling)
You are responsible for all actions taken under your account, whether authorised or not.
7. Subscription, Billing & Payments
7.1 Subscription Plans
Prices for Starter, Smart, Pro, and add-on modules are listed on our website or contract.
7.2 Free Trial
Any free trial is provided once per garage unless explicitly extended.
7.3 Billing Cycle
Subscriptions are billed monthly or annually in advance.
7.4 Payment Methods
Payments are processed via approved providers (e.g., Stripe). We do not store full card details.
7.5 Failed Payments
- We may reattempt charges
- We may suspend or limit access
- We may apply late penalties where applicable
- Data may eventually be removed after reasonable notice
7.6 Refunds
Cawosh does not offer refunds for:
- Partially used subscription periods
- Downtime
- Misuse of the platform
- Incorrect data entry by users
8. Use of the Service
- Copying or redistributing the platform is prohibited
- No reverse engineering, decompiling, or hacking
- No uploading of unlawful, defamatory, harmful, or misleading content
- No fraudulent activities
- No overloading or damaging infrastructure
- No providing access to unauthorised third parties
- No manipulation or modification of data in ways breaching law or customer rights
9. Garage Data Ownership
9.1 You Own Your Garage Data
All customer records, job sheets, vehicle history, images, and garage-entered information belong to you.
9.2 We Process It on Your Behalf
Cawosh processes this data strictly as a service provider.
9.3 Data Portability
Upon request, we can export your data in a standard readable format. Export requests may require identity verification.
9.4 Data Deletion
If you close your account, we delete or anonymise your data unless required by law.
10. Our Intellectual Property
All software, designs, UI/UX, branding, algorithms, database structures, dashboards, and documentation belong solely to Cawosh Ltd.
You receive a limited, revocable, non-exclusive, non-transferable licence to use the Service.
You may not claim ownership or attempt to recreate competing services using our designs or architecture.
11. Integrations & Third-Party Services
The Service may integrate with third-party providers such as:
- DVSA MOT lookup APIs
- Email and SMS delivery services
- Payment processors
- Cloud infrastructure
- Authentication services
- Analytics tools
We are not responsible for failures or errors caused by these third parties.
12. Service Updates & Feature Changes
We may add, update, or remove features. We are not obligated to maintain any feature permanently and reserve the right to discontinue modules with reasonable notice.
13. Availability & Downtime
We strive for high uptime but cannot guarantee 24/7 availability. Planned maintenance may occur outside peak hours where possible.
We are not liable for downtime caused by:
- Internet issues
- Hosting provider outages
- Cyberattacks
- Force majeure
- Misuse or local device errors
14. Termination
14.1 Termination by You
You may cancel your subscription at any time through your account or by contacting support.
14.2 Termination by Us
- If you breach these Terms
- If payments are overdue
- If illegal or fraudulent activity is detected
- If you misuse the platform
14.3 Effect of Termination
- Access to the Service ends
- Subscription fees already paid are non-refundable
- Data may be deleted after a retention period
- Outstanding payments remain due
15. Limitation of Liability
- To the maximum extent permitted by UK law: We are not liable for lost profits, lost customers, missed bookings, business interruption, or indirect damages.
- We are not responsible for incorrect data entered by garages or their staff.
- We are not liable for missed MOT or service reminders.
- Our liability is limited to the amount paid by you to Cawosh in the previous 3 months.
- Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.
16. Indemnity
- Your misuse of the system
- Incorrect data entry
- Violations of UK automotive regulations
- Uploading unlawful or harmful content
- Actions of your staff
You agree to indemnify and hold Cawosh harmless from claims arising from any of the above.
17. Privacy
Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you agree to that policy.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.
19. Changes to These Terms
We may update these Terms from time to time. When changes occur, the “Last Updated” date will be revised. Continued use of the Service constitutes acceptance of revised Terms.
20. Contact Information
For questions about these Terms, contact us at: support@cawosh.com.
Cawosh Ltd, 86–90 Paul Street, London, EC2A 4NE.