Terms & Conditions of Use

Effective as of 08/09/2025

These Terms & Conditions of Use (hereinafter referred to as the “Terms” or the “Agreement”) constitute a legally binding agreement between you, the end user (“you,” “your,” “User,” or “Customer”), and Cawosh Ltd, a company incorporated under the laws of England and Wales with its registered office at 86-90 Paul Street, London EC2A4NE, United Kingdom (“Cawosh,” “we,” “our,” or “us”). By accessing, registering with, or otherwise using the Cawosh digital platform, mobile applications, website, and related products or services (collectively, the “Platform”), you acknowledge that you have carefully read, thoroughly understood, and unequivocally agree to be bound by these Terms in their entirety, which may, from time to time, be updated, modified, or amended by Cawosh in accordance with the provisions herein. This Agreement sets out in exhaustive detail the rights, responsibilities, limitations, disclaimers, warranties, obligations, indemnities, liabilities, and remedies available to all parties involved, and its breadth and comprehensiveness are intended to pre-emptively mitigate potential disputes, avoid misinterpretations, and clarify expectations.

1. Definitions

For the avoidance of doubt, clarity, and to eliminate the risk of ambiguity, the following definitions shall apply in every instance throughout this Agreement. Each definition is designed to encompass broad interpretations and ensure consistency:

  • 1.1 “Applicable Law” means any and all statutes, statutory instruments, regulations, directives, legislative enactments, subordinate legislation, ministerial guidance, codes of practice, judgments, case law, or legal requirements whatsoever, whether currently in force or enacted in the future, and whether under the jurisdiction of England and Wales, the United Kingdom, or, where relevant, the European Union, or other jurisdictions to the extent they may apply.
  • 1.2 “Account” refers to the unique digital profile established by a User or Service Provider through registration on the Platform, through which such User or Service Provider may access Platform functionalities, manage personal and transactional data, preferences, service history, and communication records.
  • 1.3 “Customer” or “User” denotes any natural person (aged 18 years or older with full legal capacity) or legal entity that engages with the Platform for the purposes of procuring, scheduling, or inquiring into automotive services.
  • 1.4 “Service Provider” designates any independent third-party organisation, business, or individual duly registered with the Platform, who offers and provides services including but not limited to general garage maintenance, MOT testing, tyre fitting, detailing, and roadside recovery.
  • 1.5 “Services” means, without limitation, any and all work, labour, tasks, operations, or related activities executed or undertaken by Service Providers in fulfilment of bookings facilitated by the Platform.
  • 1.6 “Content” encompasses all forms of data, including but not limited to text, graphics, video, audio, photographic materials, reviews, commentary, user-generated suggestions, intellectual outputs, and derivative works submitted, uploaded, displayed, or otherwise communicated via the Platform.
  • 1.7 “Force Majeure Event” shall include, but not be limited to, acts of God, natural disasters (including flood, storm, earthquake, and fire), epidemics, pandemics, acts of terrorism, riots, insurrections, cyberattacks, technological outages, strikes, labour disputes, industrial actions, acts of governmental authorities, embargoes, shortages of labour or materials, utility outages, or any other circumstance beyond the reasonable control of Cawosh.
  • 1.8 “Lifetime Free Access” means, and shall be strictly construed as, exemption from booking fees charged by the Platform only, explicitly excluding any charges, fees, or sums levied by independent Service Providers. The “lifetime” referred to herein shall be understood exclusively as the operational lifetime of the Platform, for so long as Cawosh continues to exist and maintain the Platform in its operational capacity.
  • 1.9 “Privacy Policy” means the separately published document that details in extensive and explicit terms the methods, rationale, scope, and limitations of Cawosh’s collection, use, storage, transfer, and protection of personal data.
  • 1.10 “Cookie Policy” means the separately published document that explains the nature, function, and purpose of cookies, tracking mechanisms, and related technologies employed on the Platform.
  • 1.11 “Community Guidelines” means the document setting out acceptable standards of behaviour, decorum, and etiquette applicable to all Users and Service Providers when engaging with the Platform or with each other via the Platform.
  • 1.12 “Confidential Information” means all information of a confidential or proprietary nature, whether written, oral, or electronic, disclosed by one party to another, including but not limited to business strategies, financial data, technical processes, source code, trade secrets, marketing plans, and customer data, which is either marked as confidential or which should reasonably be understood to be confidential.

2. Scope of Agreement

  • 2.1 These Terms apply comprehensively to all use, access, and interaction with the Platform by Users and Service Providers alike, covering not only booking processes but also communication functions, payment gateways, feedback systems, and promotional campaigns.
  • 2.2 Nothing in these Terms shall be construed as creating a direct contractual obligation between Customers and Service Providers; such obligations shall be exclusively governed by separate agreements entered into between Customers and Service Providers, for which Cawosh bears no liability.
  • 2.3 In the event of a conflict between these Terms and other published policies, these Terms shall prevail, unless expressly superseded by mandatory provisions of Applicable Law.
  • 2.4 Cawosh reserves an absolute right, in its sole discretion and without prior notice, to amend, modify, suspend, or discontinue any feature, benefit, or part of the Platform.

3. MVP Program Benefits

  • 3.1 Lifetime Free Access. Cawosh offers Lifetime Free Access to Users participating in the MVP Program, subject to the limitations, exclusions, and reservations of rights set forth herein. This benefit shall not be interpreted as an irrevocable contractual right and may be terminated, withdrawn, or altered at Cawosh’s discretion upon providing reasonable notice.
  • 3.2 Priority Support. Cawosh endeavours to provide expedited assistance to MVP Customers. However, this benefit shall not constitute a legally enforceable service level agreement, nor shall it create liability in respect of delays or failures caused by factors outside Cawosh’s reasonable control.
  • 3.3 Exclusive Loyalty Rewards. Loyalty rewards shall be extended on a promotional basis, contingent upon availability, and subject to change without prior notice. No cash redemption, substitution, or guarantee of continued provision is offered.
  • 3.4 Founder’s Badge. Users receiving a Founder’s Badge acknowledge that it is purely symbolic in nature, devoid of any governance, equity, shareholder, or contractual rights in Cawosh.
  • 3.5 Influence the Platform. Users who provide feedback, ideas, or suggestions acknowledge that such submissions are non-confidential, gratuitous, and made without expectation of remuneration. Cawosh may adopt, reject, or modify such feedback at its sole discretion.

4. User Obligations

  • 4.1 Users shall not misuse the Platform, including but not limited to attempts at fraudulent misrepresentation, impersonation, dissemination of malware, or interference with system operations.
  • 4.2 Users remain responsible for ensuring vehicles booked for Services are properly taxed, insured, roadworthy, and compliant with all relevant legal standards.
  • 4.3 Users must maintain confidentiality of account credentials and accept full responsibility for all activities conducted through their Accounts.
  • 4.4 Users shall indemnify Cawosh for damages arising out of non-compliance with these obligations.

5. Intellectual Property Rights

  • 5.1 All rights in the Platform, including but not limited to copyrights, trademarks, trade secrets, patents, design rights, and database rights, are vested in Cawosh or its licensors.
  • 5.2 Any unauthorised reproduction, distribution, adaptation, reverse engineering, or commercial exploitation of the Platform shall constitute a material breach.
  • 5.3 Users grant Cawosh a perpetual, worldwide licence to use, reproduce, and adapt non-confidential Content uploaded to the Platform.

6. Transparency of Pricing

  • 6.1 Cawosh displays Service Provider pricing but cannot warrant its accuracy or finality. All contractual obligations as to cost rest with the Service Provider.
  • 6.2 Any additional costs arising during provision of Services, including unforeseen repairs, remain the sole responsibility of the Customer and Service Provider.

7. Disclaimers and Limitation of Liability

  • 7.1 The Platform is provided “as is” and “as available,” without warranties of any kind.
  • 7.2 To the maximum extent permitted by Applicable Law, Cawosh shall not be liable for indirect, incidental, consequential, punitive, or exemplary damages.
  • 7.3 In no event shall aggregate liability exceed the greater of: (a) the fees paid to Cawosh in the preceding twelve (12) months; or (b) £100.

8. Indemnification

Users agree to fully indemnify and defend Cawosh against all claims, liabilities, costs, and damages arising out of User misconduct, breach of Terms, or unlawful use of the Platform.

9. Force Majeure

Cawosh shall not be held liable for delays or failures attributable to Force Majeure Events.

10. Termination

  • 10.1 Cawosh reserves the right to suspend or terminate Accounts without notice in cases of misuse, breach, fraud, or legal compulsion.
  • 10.2 Users may terminate Accounts voluntarily, subject to the survival of certain provisions such as liability, indemnity, and intellectual property clauses.

11. Governing Law and Dispute Resolution

  • 11.1 These Terms shall be governed by the substantive and procedural laws of England and Wales.
  • 11.2 Disputes shall first be subject to amicable negotiation, then mediation, and failing resolution, shall fall within the exclusive jurisdiction of English courts.

12. Miscellaneous Provisions

  • 12.1 Severability. Invalid provisions shall not affect the remainder.
  • 12.2 Assignment. Users may not assign rights without prior consent; Cawosh may freely assign.
  • 12.3 Waiver. No waiver shall be deemed effective unless in writing.
  • 12.4 Entire Agreement. This document, together with referenced policies, constitutes the entire agreement.
  • 12.5 Notices. Notices may be delivered electronically or by post to the addresses provided.
  • 12.6 Third-Party Rights. No third party shall have enforceable rights under these Terms except Service Providers where applicable.
  • 12.7 No Partnership. Nothing in these Terms shall be construed as creating a partnership, joint venture, or agency relationship.

13. Contact Information

Cawosh Ltd
86-90 Paul Street
London, EC2A4NE
info@cawosh.com