This Privacy Policy outlines how Cawosh Ltd (“Cawosh”, “we”, “us”, “our”) collects, uses, stores, protects, and shares your personal information when you use our garage management software (“Service”), website, and related tools or communication channels. Our goal is to provide transparency regarding your data.
We are committed to your privacy and comply with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Cawosh Ltd is listed with the Information Commissioner’s Office (ICO) under registration ZB983718, evidencing our commitment to lawful data handling.
If you do not agree with this Privacy Policy, please do not use our Service.
1. Who We Are (Data Controller)
Cawosh Ltd, 86–90 Paul Street, London, EC2A 4NE, United Kingdom, is responsible for the collection and use of your personal data. Company number: 15522294. Contact us at support@cawosh.com regarding any data matters.
As Data Controller, we decide the purposes and means of processing personal data collected through our website and software platform.
2. What Personal Data We Collect
The data we collect depends on your interactions with us.
A. Data you provide directly
When you register, contact us, or use our software, you provide information such as your name, contact details, garage name, address, and your staff’s details. Adding customers to the system may include their name, vehicle, service and booking history, and any uploaded images or documents (for example, job sheet photos). Payment info is processed securely by certified providers; we do not store full card numbers.
B. Data we collect automatically
We automatically collect technical information (like IP address, browser and device type, usage patterns) when you visit our website or use our software. Cookies and analytics help us understand usage and improve the Service.
C. Data obtained from third parties
We may receive data from trusted external sources. For example, DVSA MOT lookup data during vehicle searches, messaging providers, payment processors, or authentication services if used. We do not collect data from phone recordings or CCTV.
3. How We Use Your Data (and Legal Bases)
We use your personal data only for lawful purposes:
A. To provide and operate the Cawosh software
Your information is used to create and manage accounts, bookings, job sheets, customer/vehicle records, reminders/approvals, and to process payments.
Legal basis: Contract – data is required to deliver the Service you subscribed to.
B. To improve our services
We analyse usage to fix bugs, develop new features, and enhance performance.
Legal basis: Legitimate Interests.
C. To communicate with you
We contact you regarding support, updates, changes to your account, or important notices.
Legal basis: Contract or Legitimate Interests, according to context.
D. To comply with legal obligations
Some data must be retained or processed to meet legal, regulatory, or accounting requirements.
Legal basis: Legal Obligation.
E. Marketing (optional)
We may send feature updates or offers, if you’ve opted in or where allowed.
Legal basis: Consent or Legitimate Interests.
Unsubscribe anytime.
4. Who We Share Your Data With
We share data with trusted third parties only when essential to deliver our Service. This includes UK/EU cloud hosts, database and infrastructure providers, email/SMS partners, payment processors, error trackers, and analytics services.
All third parties follow UK GDPR under contractual agreements.
We never sell your data, nor do we share it for unrelated advertising or third-party marketing purposes.
5. International Data Transfers
Data is normally processed in the UK or EU. If a partner handles data outside these areas, we follow UK GDPR safeguards—such as adequacy decisions or Standard Contractual Clauses (SCCs)—alongside technical measures for protection.
6. Data Security
We implement appropriate steps to keep your information secure: all data is encrypted in transit (HTTPS) and stored in secure clouds; access is limited to authorised staff via account controls; security is reviewed regularly, and access is minimised to protect your account.
While no online system is completely secure, we continually work to reduce risks.
7. Data Retention
We retain data only as long as necessary to provide the Service or fulfil legal requirements.
Data for active accounts is stored while subscriptions are valid. When accounts are deleted, we remove or anonymise data within a reasonable period. Automated backups are deleted in rotation. Financial/accounting records are kept for 6 years as legally required.
You may request data export or erasure, subject to legal constraints.
9. Your Rights Under UK GDPR
You may request access, correction, or deletion of your personal data (where legally allowed). You can also restrict or object to processing, request data portability, or withdraw consent where processing is based on consent.
To exercise your rights, contact support@cawosh.com. We may require proof of identity.
10. Children’s Data
Our Service is not intended for anyone under 16. We do not knowingly collect data from children. If a garage adds information about a minor, they are responsible for ensuring they have a lawful reason to do so.
11. Complaints
Concerns about your data? Contact us at support@cawosh.com.
You have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data regulator: www.ico.org.uk or 0303 123 1113.
12. Changes to This Policy
We may update this policy periodically to reflect changes in law or business operations. The “Last updated” date will always show when changes last occurred.
13. Contact Us
For questions or requests regarding your data or this Privacy Policy, you can contact us:
Email: support@cawosh.com
Company: Cawosh Ltd
Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom