Privacy Policy

Effective as of 08/09/2025

Cawosh Ltd (“Cawosh,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile applications, and related services (collectively, the “Platform”).

By registering, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal data:

1.1 Information You Provide Directly

  • Name, email address, phone number, and account details when you register.
  • Vehicle details you add to your profile (registration number, make, model, year, mileage).
  • Booking information (selected service, service provider, date, time).
  • Payment details (processed via secure third-party payment providers, never stored by Cawosh).

1.2 Information Collected Automatically

  • Log data such as IP address, browser type, operating system, and device identifiers.
  • Usage data such as pages visited, features used, and time spent on the Platform.
  • Cookies and tracking technologies (see our Cookie Policy).

1.3 Information from Third Parties

  • Data shared by Service Providers regarding bookings, service status, and service outcomes.
  • Vehicle health or diagnostic data where you choose to connect third-party devices or integrations.

2. How We Use Your Information

We use your personal data to:

  • Provide and operate the Platform and Services.
  • Facilitate bookings and communication with Service Providers.
  • Process payments securely through third-party providers.
  • Personalise your experience and recommend relevant services.
  • Communicate with you about your account, bookings, updates, and promotions (where you have consented).
  • Improve, maintain, and secure the Platform.
  • Comply with legal, regulatory, and security obligations.

3. Legal Basis for Processing

We process personal data under the following lawful bases (as defined by the UK GDPR):

  • Contract: to provide services you have requested.
  • Consent: where you agree to receive marketing or share optional information.
  • Legal Obligation: to comply with laws such as tax, anti-fraud, and data protection laws.
  • Legitimate Interests: to operate and improve the Platform, ensuring safety and quality.

4. Sharing Your Information

We may share personal data with:

  • Service Providers: to fulfil your bookings and provide requested services.
  • Payment Processors: for secure handling of transactions.
  • IT and Cloud Providers: for hosting, analytics, and support services.
  • Legal and Regulatory Authorities: where required by Applicable Law.
  • Business Transfers: in connection with mergers, acquisitions, or restructuring.

We do not sell your personal data to third parties.

5. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. After this period, your data will be securely deleted or anonymised.

6. Data Security

We implement industry-standard security measures, including encryption, access controls, and monitoring, to protect personal data. However, no system is completely secure, and we cannot guarantee absolute protection against cyberattacks or breaches.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data where legally permissible.
  • Restrict or object to processing under certain circumstances.
  • Withdraw consent for marketing at any time.
  • Request portability of your data in a structured, machine-readable format.

To exercise these rights, contact us at info@cawosh.com.

8. Cookies

We use cookies and similar technologies to improve user experience, analyse Platform performance, and deliver relevant promotions. For more details, see our Cookie Policy.

9. International Transfers

Where your data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses approved by regulators.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or Platform notice. Continued use of the Platform after changes constitutes acceptance.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Cawosh Ltd
86-90 Paul Street,
London EC2A4NE
Email: info@cawosh.com